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*This program applies to residential size covers only. Box size is 24 in. x 24 in. x 42 in. and will hold up to approximately a 22 ft x 42 ft cover size.

Doheny’s will provide you with a box to return your cover for repair or template replacement at no charge. Doheny's will also provide all necessary, pre-paid shipping labels to return your cover. As always, we offer the fastest turnaround times in the industry and we offer this great service year-round – with no inconvenient deadlines.

   - OR -   

Please provide the following information about the cover being returned.

STEP 1: SHIP BOX FOR RA COVER TO

Name:
Address:
City:
 
State:
 
Zip:
Phone:
 
Email:
             

STEP 2: DISTRIBUTOR AND DEALER CONTACT INFORMATION

Distributor:
 
Contact:
 
Phone:
 
Email:
 
City:
 
State:
 
Zip:
 
Fax:
     

STEP 3: TYPE OF WORK TO BE PERFORMED

 Repair    Template Remake    Other  

STEP 4: INFO ABOUT EXISTING (OLD) COVER BEING RETURNED

Cover Size:
Cover Shape:
   
Cover Color:  
Material Type:
 Mesh    Solid    

STEP 5: IF RETURNING AN EXISTING COVER FOR A REMAKE
PLEASE INDICATE WHAT TO DO WITH THE OLD COVER ONCE
THE NEW COVER IS MANUFACTURED.

 Dispose    Return with new cover for a $30 fee
 I have read and understand the Repair and Replacement Process    view process
 
 

REPAIR AND REPLACEMENT PROCES

Request Return Authorization Number & Box:

  • Each cover require an individual “Return Authorization” number (RA).
  • Simply fax or email the completed “Safety Cover RA Form” or call Doheny’s Customer Care Team to request an RA #.
  • Doheny’s will ship a return box with pre-printed return label at no charge within 24 hours of request.

Returning The Cover In the Provided Box:

  1. Remove all hardware before shipping cover to Doheny’s. A $100.00 removal fee will be applied to any cover returned with hardware attached. Clean cover of all debris and let air dry before packing in box.
  2. Attach RA Card to a Strap on the Cover. *If cover is being repaired, please mark all areas that need repaired with duct tape or white/yellow grease crayons (chalk marks are lost).
  3. Place cover in box and securely tape and/or band box for shipment. Note: Package will be heavy, please ensure box is securely closed.
  4. Affix SHIPPING LABEL to designated area on shipping box.
  5. Affix RETURN AUTHORIZATION (RA) LABEL to designated area on shipping box.
  6. Call FedEx at 1-800-463-3339 to schedule a PICK-UP or ship with your regular FedEx pick-up. Freight will be billed to Doheny’s.

IMPORTANT - Do not return “Bungee” type covers. We cannot match strap locations or do repairs on “Bungee” type covers. Bungee covers will require A-B measurements and new anchors will need to be installed.

Repair Covers:

  • The cover will be inspected and a quote for repairs provided.
  • Once an order for repairs is received, Doheny’s repair and ship the cover.
  • If estimated repair time will be more than 3 hours, Doheny’s will provide a quote for a new cover. Once we receive an order for the new cover, Doheny’s will have the cover manufactured and shipped within 72 hours.

Template For New Cover:

  • If possible, to ensure the most accurate fit, return the original cover for manufacturing specifications.
  • Doheny’s will provide a quote for the new cover.
  • Once we receive an order for the new cover, Doheny’s will have the cover manufactured and shipped within 72 hours.
  • If you require the original cover to be returned, please request cover to be returned on the “Safety Cover RA Form” or advise the Customer Service Representative. A $30.00 freight charge will be applied for returning old cover.

Additional Information:

  • Any cover that is to be sent back without being repaired or rebuilt, will incur an inspection fee and shipping charge of $170.
  • Any product shipped to Doheny’s collect or without RA # will be refused and returned to the shipper.