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  • *Free Next Day Delivery applies to qualified products only and varies by region.

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Customer Service

Shipping & Delivery
Doheny.com leads the pool supply industry in free, fast and accurate delivery. All you ever pay is a single handling fee per order of up to $10.99.

When you see "NEXT DAY" the product will be delivered tomorrow from one of our six warehouses. Enter your 5-digit Zip Code here to see if you qualify for Next Day Delivery. Doheny’s Water Warehouse offers free next day delivery to most of the U.S. for all Water Warehouse brand chemicals and many of our most popular swimming pool supplies. Next Day Delivery Service does not mean Next Day Air, but simply that your qualifying products will be shipped from the warehouse closest to you resulting in delivery the next day.

Some details regarding this service:
Other than for Kenosha, Wisconsin, not all products are stocked at all locations and therefore not available for next day delivery. Only those items with a Next Day Delivery designation (arrow or red dot) can be expected to arrive the next day and orders must be placed by 4pm local time (exceptions are Florida by 2pm, Texas by 2:30pm and Tennessee by 3pm). If you reside in the next day delivery area served by our Kenosha facility, order in-stock products and place your order by 4pm CST you should receive your order the next day (except Saturday or Sunday). This applies to products even if they do not have a Next Day Delivery designation.

Because next day delivery is not guaranteed for standard service and residential deliveries are made only Tuesday through Saturday, there is a chance that our product will not arrive the next day. While we try our best, unexpected demand can cause products to occasionally be out of stock or create a warehouse backlog that also can prevent shipment the day of the order.

Handling FEE
Orders up to $25.00, add $8.99
Orders $25.01-$100.00, add $9.99
Orders over $100.01, add $10.99

SALES TAX - If applicable, is estimated and varies by city.
Florida Residents add 6.500%
Illinois Residents add 6.250%
Nevada Residents add 7.375%
Ohio Residents add 6.500%
Pennsylvania Residents add 6.000%
South Carolina Residents add 6.000%
Tennessee Residents add 9.250%
Texas Residents add 8.250%
Wisconsin Residents add 5.500%
Privacy & Security
Shop Doheny.com worry free. Doheny’s never discloses your personal data. As is always the case in secure online shopping, purchasing from the Doheny’s website does require that you register with us and provide personal information so we may process your order. Rest assured, however, that your address and credit card information is transmitted to our website with security in mind using a Security Certificate provided by the leading internet security firm, Verisign* and the most widely used security protocol, SSL (Secured Socket Layer**). For added protection, all of your personal information is stored behind multiple layers of security on the Doheny’s website.

*Verisign, is the leading provider of Public Key Infrastructure (PKI) and digital certificate solutions used by websites and consumers to conduct secure communications and transactions over the internet and private networks. Be sure that you are ordering in a Secure Mode: When your browser is in a secure mode, you will notice an unbroken key or lock at the bottom left corner of the page.

**Secure Socket Layer (SSL) means your personal information, including credit card number, is encrypted and is readable only by our order-processing department. Browsers that allow for SSL technology: We recommend using Netscape version 3.02 or later, or Microsoft Internet Explorer version 3.02 or later. For AOL software users, version 4.0 or later is recommended.

The Doheny’s website does not enable visitors to communicate directly with other visitors. Likewise, customers have no means to access or post information provided by others. Doheny.com uses cookies (small files stored on your computer that identify you to our website) to enable visitors to place orders on our website. Our website never stores personal information, credit card data or marketing data in the cookie. Doheny’s only collects the personal data that you volunteer, and we use this data for marketing and customer service administration. Doheny’s never collects data about our customers and visitors from other sources, such as public records or bodies, or private organizations.

Doheny.com protects people who visit our site from unauthorized access, improper use or disclosure, unauthorized modification and accidental loss through the use of standard security policies, rules and technical measures. All Doheny employees and contracted personell who have access to personal data are trained to respect the confidentiality of your personal data. Doheny’s ensures that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.
Returns & Replacements
30-day No Risk Guarantee.
Returns: If you are not completely satisfied you may make a return for a full refund or replacement within 30 days of ordering, excluding any handling charges. We must be notified of a problem with any order within 72 hours of receipt. After 30 days all manufacturers’ warranties apply. To return any merchandise, place it in its original carton and in original (new) condition. Send to: Doheny’s® Returns Dept., 6950 51st Street, Kenosha WI 53144. Fill out the back of the packing slip and include with return shipment.

All returns must be pre-paid and insured. If you have any questions, please contact Customer Care at 1-800-574-7665. Refusing delivery on any shipment that is not damaged will result in return shipping deducted from the refund amount. Custom items are made to your specifications and therefore cannot be returned unless there is a defect, in which case we will provide a replacement per the manufacturer’s warranty. We must be notified of a problem with a custom item within 72 hours of receipt.

All returned checks are represented. A collection fee and the amount of the check will be debited. A credit card decline for an installment payment will void the payment agreement and accelerate the balance due in full immediately. Payment plans in default and returned checks agree to reasonable fees, collection charges and attorney fees if necessary.
Ordering
Ordering Online
Ordering online is easy. Navigate through Doheny.com and click on the items you want to purchase to arrive at that product’s ordering page. Enter the quantity in the box provided and then click on the ADD TO CART button. On the Shopping Cart page you will have the option to Check Out or Continue Shopping. If you are browsing through the site and determine that you are finished shopping and no longer wish to add items to your cart, click on the Shopping Cart icon at the top of the page. When you arrive on the Shopping Cart page, follow the prompts to complete your order.

If you are accustomed to shopping from the Doheny catalog, rest assured that every product in our catalog is also available through our website at Doheny.com. If you know the item number of the product from the catalog and want to find it on our website, simply enter that number in the search box in the upper right corner of the site.

The volume of products available online at Doheny.com far exceeds the number of products in our catalog, and we encourage customers to search for items online if they cannot be found in the catalog. Additionally, Doheny.com offers Clearance, Discontinued, Gently Used and Sale items not found in the catalog.

Ordering by Phone
If you wish to speak to a service representative and order by phone you may do so toll-free, 24 hours a day. Simply call 800-574-7665. Note: In some rare instances, prices found on the website Doheny.com are not available when ordering by phone.

Ordering by Mail
You can also mail the printed online “Checkout” page to:
Doheny’s® Orders Dept.
6950 51st Street
Kenosha WI 53144

All Doheny.com orders are processed the same day they are received and shipped same day if received and confirmed by 4pm CST. You will know if your order has been processed once you have received an Order Confirmation in your email.

For "NEXT DAY," the product will be delivered tomorrow from one of our six warehouses. Orders received on a holiday may take an additional two days for delivery.

You can change your order by calling 1-800-574-7665. Have your Order Number available for our service representative. While Doheny’s will make every effort to change your order as requested, your order may have already shipped and the change may require a return of the shipped item at your expense.

Shipping Inquiries by Phone
Call Doheny’s customer service department at 1-800-574-7665 with any questions or concerns regarding your order. When calling Doheny’s to inquire about your order, please have the following information ready:
Ordering party’s full name and billing address
Order confirmation number from confirmation email
Payment, Pricing & Promotions
You can remit payment on the Doheny.com website with one click once you have registered and provided your credit card information (See Privacy & Security above).

Doheny.com accepts the following credit cards:
Visa, Master Card, Discover and American Express.
You may pay with a credit card, debit card, personal check, money order or travelers check*.
* Acceptable only through the mail.

Mail orders to:
Doheny’s® Orders Dept.
6950 51st Street
Kenosha WI 53144

Doheny’s will charge a reasonable administration fee for any returned checks. Collection charges may apply.

Easy-Pay Payment Plans
Doheny’s offers easy payment plans with 0% interest financing on select items. You may pay for those items in four installments. Call 1-800-574-7665 for details, or check the product detail pages for each item to see if it is applicable.

Promotions
Doheny.com offers limited-time promotions on the site (check our coupon page for current offers. Some offers are exclusive to our emails. Sign up for emails on the form on our homepage.)
Viewing Orders
You can check your order’s status and review your order history by signing into your account.
Updating Account Information
It is important that you keep your account with Doheny’s up to date so we can process your orders correctly and quickly. If your address, phone number, email or credit card information changes, you can update the information easily by signing into your account. Once you arrive on your account page, click on the “update” button and edit your personal information.